Privacy Policy
1. Overview
eSign America ("we", "our", or "us") provides a platform for sending, managing, and signing documents electronically. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
By using eSign America, you agree to the practices described in this policy.
2. Information We Collect
a. Account Information
- Name and email address
- Password (stored securely using industry-standard hashing — never in plain text)
b. Document & Signing Data
- Documents you upload to the platform
- Signer names and email addresses
- Signature data and field values
- Document metadata including timestamps and status
c. Technical Data
- IP address
- Browser type and version
- Device information
- Access logs and usage patterns
d. Communication Data
- Emails sent through the platform
- Support inquiries and correspondence
3. How We Use Your Information
We use your information to:
- Provide and operate the document signing service
- Send signing requests and status notifications
- Maintain audit trails and compliance records
- Improve platform functionality and user experience
- Provide customer support
- Comply with legal obligations
4. Electronic Signatures & Audit Trails
By using eSign America, you acknowledge that:
- Your signature and document activity is recorded as part of the signing process
- Audit logs including timestamps, IP addresses, and signing actions are stored
- These records may be used for legal verification and dispute resolution
5. Third-Party Services
We use trusted third-party providers to operate the platform, including services for document processing and electronic signature infrastructure, email delivery, and cloud storage and hosting. These providers may process your data on our behalf solely to deliver the service. We do not sell your data to third parties.
6. Data Security
We implement reasonable security measures to protect your data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage practices
- Access controls and authentication
However, no system is completely secure. You use the platform at your own risk, and we encourage you to use strong, unique passwords and protect your account credentials.
7. Data Retention
We retain your data for as long as necessary to:
- Provide the service to you
- Maintain legal audit records required by law
- Comply with applicable legal and regulatory obligations
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (subject to legal and audit retention requirements)
To exercise these rights, contact us at support@esignamerica.com.
9. Acceptable Use
You agree not to upload or process through eSign America:
- Illegal or fraudulent content
- Documents designed to deceive or defraud others
- Sensitive medical or regulated data unless expressly permitted by applicable law and your agreement with us
10. Cookies & Tracking
We may use cookies or similar technologies to:
- Maintain your login session securely
- Improve your user experience
- Analyze platform usage patterns
You can control cookie settings through your browser preferences.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes are posted means you accept the updated policy.
12. Contact
If you have any questions about this Privacy Policy, please contact us at:
support@esignamerica.com